Our consulting services run the gamut from strategic planning and organizational design to specific tactics to improve performance. We have worked effectively both one-on-one with key executives, as well as in group settings with a client’s leadership team.

As needed depending upon the assignment, we have a network of experienced, talented real estate professionals to draw upon. Absent direction from the client otherwise, we undertake to staff work at the lowest competent level.

Specific areas of expertise and experience include:

Big Picture

• Strategic Planning
• Organizational design
• Culture creation and communication
• Infrastructure design and construction
• Merger integration

Core Operations

• Operations review, using On-Site Insight@, a proprietary template of topics ensuring a comprehensive discussion of all aspects of building and operating a world-class property management operation
• Property marketing
• Performance indicators/key reports review
• Customer service design and implementation
• Revenue-enhancing strategies
• Expense analysis and reduction tactics
• On-site staffing analysis
• Maintenance operations
• Ancillary income opportunities

Targeted Properties

• Community-specific consulting to improve the performance of targeted communities or regions
• Multi-family market analysis
• Leasing and marketing tactics
• Property repositioning tactics
• Resident focus groups

Human Resources related

• Keynote speaking and training
• Compensation plan design
• Employee hiring and retention strategies
• Interviewing employment candidates
• Training design
• Employee recognition plan design
• Employee focus groups